Along with the EU's General Data Protection Regulation (aka the GDPR), which entered into force on the 25th of May, stricter requirements for the handling of personal data took effect. In this article we'll therefore go through all the personal data that Knowly collects about users in the system, and explain what each piece of data is used for.
Knowly is a so-called data processor for the organizations using our products, which means that we process personal data as instructed by them.
Some personal data is collected for development of Knowly's products. In this case, it's we at Knowly who are responsible for the data. Our lawful basis for collecting such data is so-called legitimate interest.
This includes data that a trainer or participant has input about him or herself, or that a trainer has input about a participant: Full name, email, mobile phone and answers to follow-ups. For trainers, names and dates of trainings are also included here.
IP addresses
Why we collect this: To ensure that no one gains unauthorized access to a certain account.
Location data
Why we collect this: To provide an optimal experience depending on where in the world the user is. Also to set the correct language.
Device and browser informationExamples: Network, time zone, type of mobile device, operating system, browser.
Why we collect this: To optimize the experience of the service according to the user's conditions and to, in aggregate form, use as a basis for further developing the service.
In-app behaviour
Why we collect this: To create aggregate statistics that we use when making decisions about product improvements. Also used when troubleshooting if something goes wrong.
We at Knowly are a subcontractor to our customers, but we in turn also have subcontractors. Our subcontractors, who we for example use for storage and messaging services, will also process the personal data.
Read more about our subcontractors and measures we have taken following Schrems II here.